Refund and Returns Policy

At Buy Jpdol, we strive to ensure our customers receive the products they ordered from our store and are satisfied with their purchases. However, we understand that there may be circumstances that require you to return a product. In this document, we outline our return policy and provide guidance on the return procedures. Please read this policy carefully to understand your rights and responsibilities.

Eligibility for Returning Product

To determine if you are eligible to return a product, please review the following conditions:

  • Damaged Product – If you receive a damaged or defective product at the time of shipping, you can request a refund, return, or replacement.
  • Prescription Error – If you receive the wrong medicine, you can request a return or exchange. Contact our team through live chat support or call us for assistance.
  • Non-Prescription Medicines – Please note that, due to safety reasons and regulations, we may not accept returns for non-prescription medicines.

Initiating a Return Request

Once you discover an issue with your order, please notify our team without delay. You can easily reach our customer support team for assistance. Provide your order number and details of the problem. Our team will respond promptly and guide you through the return process.

Deadline for Return

Timely reporting of issues with your order is essential for a swift resolution. Delays may complicate the issue, so please report problems promptly.

Refund and Replacement

It typically takes about 15-20 days to process your return. Contact our team, and we will investigate the matter and get back to you as soon as possible. Please provide your bank details for a speedy refund transfer. You will receive a confirmation email when your return request is accepted.

For more details or assistance, feel free to contact our live chat support team anytime. We are just a click away. If you have questions about our return policy, our executives are available to address your concerns. We recommend checking this return policy periodically for any updates or changes we may make.

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2244 South Street
Seminole, TX 79360

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